________ Are Procedures Used by Consumers to Reduce the Burden

question 97

Multiple Choice

________ are procedures used by consumers to reduce the burden of making complex decisions by providing guidelines or routines that make the process less taxing.

• A) Evoked sets
• B) Inert sets
• C) Decision rules
• D) Inept sets
• E) Independent sets

Understand various sources of workplace stress, including job conditions, workload, and interpersonal relations.

Identify the emotional, physiological, and behavioral impacts of stress on employees.

Recognize the importance of maintaining mutual respect and civility among coworkers to reduce workplace stress.

Understand the concept of workplace incivility and its examples.

---

Definitions:

Classically Conditioned

A learning process that occurs through associations between an environmental stimulus and a naturally occurring stimulus.

Conscious Control

The deliberate use of one's awareness to guide, manage, or direct one's thoughts or actions.

Operant Conditioning

An educational method where the intensity of an action is altered via rewards or penalties.

Self-Efficacy Conditioning

A process of building one's belief in their own ability to succeed at specific tasks through repeated experiences of achievement.