________ Are Considered Expert Informal Sources of Information

question 111

Multiple Choice

________ are considered expert informal sources of information.

• A) Salespeople
• B) Consumer Reports
• C) Opinion leaders
• D) Spokespeople
• E) Buzz agents

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Definitions:

Indirect Approach

A communication strategy where the main point or message is not immediately presented, used often to soften the delivery of sensitive information.

Negative Messages

Communications that convey refusals, rejections, or other unfavorable information in a careful and considerate manner.

Positive Statement

An affirmation or declaration that is optimistic, constructive, and supportive in tone or content.

Negative Message

Communication that relays unfavorable information, rejections, or feedback to the recipient.