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In Terms of Expectations, When Is a Customer Not Satisfied

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In terms of expectations, when is a customer not satisfied, satisfied, and delighted?


Definitions:

Need to Belong

An inherent human drive to seek and maintain strong, stable interpersonal relationships.

Innate

Intrinsic or natural characteristics or abilities present from birth, not acquired or learned.

Human Infants

Young babies of the species Homo sapiens, typically considered to be under one year of age.

Learned

The acquisition of knowledge, behaviors, skills, or values through experience, study, or being taught.

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