The Controlling Function of Management Is Synonymous with Strategy Formulation

question 58

True/False

The controlling function of management is synonymous with strategy formulation.

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Definitions:

Total Quality Management

A management approach aimed at embedding awareness of quality in all organizational processes.

Customer Relationship Management

A strategy for managing an organization's relationships and interactions with customers and potential customers.

Customer Preferences

Refers to the desires, tastes, or inclinations that customers have regarding products or services, which can influence their buying behavior.

Internal Customers

Employees or departments within an organization that rely on others within the same organization for products, services, or information.