Intensity of Competition ________ in Lower-Return Industries

question 18

Multiple Choice

Intensity of competition ________ in lower-return industries.

• A) is lowest
• B) is nonexistent
• C) is highest
• D) is not important
• E) fluctuates

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Definitions:

Customer Relationship Management

A strategy for managing an organization's interactions with current and potential customers, often involving the use of technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Social Media Awareness

The knowledge and understanding of how social media works and its impact on society.

Customer Service

Assistance and support provided by a company to those people who buy or use its products or services.

Social Care Program

An organized approach to addressing customer inquiries, feedback, and support needs through social media channels.