Marcel Works in the Linen Department of a Large Department

question 81

Multiple Choice

Marcel works in the linen department of a large department store. When a customer arrives to collect a tablecloth that she had specially ordered, she is disappointed to know that the delivery of the ordered merchandise has been delayed. Marcel is able to use empowerment to bridge the ________ by offering to deliver the product to the customer's residence.

• A) knowledge gap
• B) delivery gap
• C) communication gap
• D) research gap
• E) brand gap

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Definitions:

Escalation Of Commitment

A pattern where individuals continue to invest in a decision despite evidence of its ineffectiveness or mistakes.

Dollar Cost Averaging

An investment strategy where a fixed dollar amount of a particular investment is purchased on a regular schedule, regardless of the investment's price.

Framing Error

A cognitive bias where information is presented or perceived in a way that influences decision-making or judgment.

Stakeholder Audit

A systematic examination to identify all relevant stakeholders of an organization and analyze their interests and potential impact on the organization.