McDonald's, with Its Use of Specific Policies and Procedures to Provide

question 6

True/False

McDonald's, with its use of specific policies and procedures to provide an acceptable, consistent service quality, would best be described as using the personalized approach for customer service.

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Definitions:

Innate Tendency

Inborn or natural behaviors and characteristics that are genetically programmed, not learned from experience.

Rooting And Sucking

Rooting and sucking are innate reflexes seen in newborns, where rooting helps them find food by turning their head toward stimuli and sucking is the reflex that allows them to suckle.

Drive-Reduction Theory

A theory in psychology that explains motivation as being driven by the desire to reduce internal tensions caused by unmet needs.

Water Fountain

A device designed to eject a stream or spray of water for drinking or decorative purposes.