The Steps in Effective Service Recovery Are Listening to the Customer

question 53

True/False

The steps in effective service recovery are listening to the customer, providing a fair solution, and resolving the problem quickly.

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Definitions:

Carnivores

Animals that primarily eat other animals for food.

Sensory Adaptation

Slowing or cessation of a sensory receptor’s response to an ongoing stimulus.

Stops Paying Attention

The diversion of focus or concentration away from a task or subject, leading to decreased awareness or responsiveness.

Constant Signals

Signals or messages that are unchanging over time, often used in communication systems or signal processing.