Marcel Works in the Linen Department of a Large Department

question 81

Multiple Choice

Marcel works in the linen department of a large department store. When a customer arrives to collect a tablecloth that she had specially ordered, she is disappointed to know that the delivery of the ordered merchandise has been delayed. Marcel is able to use empowerment to bridge the ________ by offering to deliver the product to the customer's residence.

• A) knowledge gap
• B) delivery gap
• C) communication gap
• D) research gap
• E) brand gap

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Definitions:

Leader Traits

Characteristics or attributes that contribute to the effectiveness of leaders, including personal qualities like decisiveness, integrity, and empathy.

Leader Behaviours

Leader behaviours refer to the actions and mannerisms exhibited by individuals in leadership positions that influence the morale, productivity, and effectiveness of their teams.

Big Five

A model describing human personality as consisting of five broad dimensions: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Leadership Emergence

The process or circumstances under which new leaders come to the fore, often characterized by their ability to influence and guide others.