Distributive Fairness Is

question 45

Multiple Choice

Distributive fairness is

• A) customers' perceived fairness of the process used to resolve service complaints.
• B) customers' perception of a retailer's customer service on the basis of reliability, assurance, tangibility, empathy, and responsiveness.
• C) customers' perception of the benefits received compared with their costs in terms of inconvenience or monetary loss.
• D) the retailer's rigid adherence to the set guidelines in order to reduce variability in handling customer complaints.
• E) the standard approach used by a retailer to deal with all customer complaints.

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Definitions:

Sustainability

The practice of meeting current needs without compromising the ability of future generations to meet their own needs, often focusing on environmental, economic, and social factors.

Natural Environment

The physical surroundings in which living organisms interact, including land, water, air, natural resources, and all living things.

Economic Sectors

Categories of the economy based on their main activities, such as agriculture, manufacturing, and services.

Work Practices

The customary methods and operations employed by employees or within an organization to accomplish tasks and goals.