What Are the Steps Involved in Effective Service Recovery

question 30

Essay

What are the steps involved in effective service recovery?

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Definitions:

Subjective Judgment

Personal opinions or assessments based on individual feelings, tastes, or opinions, rather than on external facts or evidence.

Workable Approaches

Practical methods or strategies that can be effectively applied to achieve desired outcomes or solve problems.

One-minute Reprimand

A management technique that involves giving immediate and specific feedback about a problem, followed by a reaffirmation of the person's value, all within one minute.

Character

The set of moral and mental qualities that distinguish an individual.