Beth, a New Assistant Manager at One of the Branches

question 15

Multiple Choice

Beth, a new assistant manager at one of the branches of Scroll Bank, is unhappy with her job because she was not told during her job interview that she would be responsible for answering phone calls. Moreover, she claims that many of the workplace facilities mentioned during her interview are not really present. As a result, she is resigning from her job. Which of the following employee retention strategies should Scroll Bank use to avoid similar situations in the future?

• A) Employee assistance programs
• B) Realistic job previews
• C) Stock options
• D) Cafeteria-style benefits plans

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Definitions:

Discretionary Income

The amount of an individual's income that is left for spending, investing, or saving after taxes and personal necessities (like food and shelter) have been paid.

Luxurious Vacation

A high-end travel experience featuring premium accommodations, exclusive amenities, and exceptional service.

Ritz-Carlton

A luxury hotel brand known for its high level of service quality and customer care, operating globally under the Marriott International portfolio.

Disposable Income

The financial resources that remain for saving and spending in households, following the deduction of income taxes.