Explain the Concept of Knowledge, Skills, and Abilities (KSAs) in Relation

question 22

Essay

Explain the concept of knowledge, skills, and abilities (KSAs) in relation to job families.

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Definitions:

Tangibility

Refers to the physical existence of a product, making it possible to touch and see.

Service Quality

The assessment of how well a delivered service matches the customer's expectations.

Credence Properties

Attributes of a product or service that cannot be fully evaluated before purchase and often even after use, typically related to quality or ethical considerations.

Dentistry

The medical field focused on the study, diagnosis, prevention, and treatment of diseases, disorders, and conditions of the oral cavity.