Examlex
Which of the following theories of leadership focuses on in-group and out-group relationships?
Security
Measures and protocols implemented to protect people, property, and information from harm, theft, or unauthorized access.
Service Quality
A measure of how well the service level delivered matches customer expectations.
Philip Crosby
An American businessman and author, known for promoting concepts related to quality management such as "zero defects" and the cost of quality.
Zero Defects
A quality management concept aiming for the reduction of defects and errors in a product to zero through continuous improvement.
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