If Everyone Knows That an Individual Has a Certain Level

question 31

Multiple Choice

If everyone knows that an individual has a certain level of power,the ability to use that power to influence others is likely to be high.Which contingency factor is expressed in this statement?

• A)Centrality
• B)Discretion
• C)Substitutability
• D)Ingratiation
• E)Visibility

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Definitions:

Relationship Marketing

A strategy focused on building and maintaining long-term, personal engagements with customers, prioritizing customer retention and satisfaction.

Customized Service Delivery

Tailoring the provision of services to meet the specific needs or preferences of individual customers.

Off-Peak Pricing

A pricing strategy that involves lowering prices during times of lower demand to encourage more usage or consumption.

Demand Variations

Fluctuations in consumer desire for a product or service over time, often influenced by factors like seasonality, price changes, and trends.