Marcus Is Tired of Working Late Shift and Wants Better

question 127

Multiple Choice

Marcus is tired of working late shift and wants better hours at Personal Deliveries International.He has decided to talk to Martha who sets the schedule for all employees at the company.Martha has which of these powers?

• A)Coercive
• B)Legitimate
• C)Reward
• D)Referent
• E)Expert

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Definitions:

Relationship Marketing

A marketing strategy focused on building long-term engagement and loyalty with customers through personalized interactions and communications.

Customer Service

The assistance and advice provided by a company to those people who buy or use its products or services.

Retention Marketing

Retention marketing focuses on strategies and actions aimed at retaining existing customers, enhancing their loyalty, and increasing their lifetime value to the business.

Temporal Factor

A variable related to time that influences outcomes, events, or processes, including duration, timing, and sequence.