Organizations Use Four Specific Consequences to Modify Employee Behaviour

question 108

Multiple Choice

Organizations use four specific consequences to modify employee behaviour.They are known as the:

• A)attribution biases
• B)communities of practice
• C)contingencies of reinforcement
• D)climate for transfer
• E)heuristics

---

Definitions:

External Failure Cost

Costs incurred when a defective product or service is discovered after delivery to the customer, including returns, repairs, and lost sales.

Prevention Costs

Costs incurred to prevent defective units before they are produced. For example, reengineering products or production processes.

Appraisal Costs

Costs associated with the evaluation and inspection of products or services to ensure they meet quality standards.

Internal Failure Costs

Costs incurred when a defect is discovered before being received by a customer.