Which of the Following Is Not True About Customer-Relationship Management

question 40

Multiple Choice

Which of the following is not true about customer-relationship management?

• A)It is a marketing strategy that focuses on maintaining strong relationships with current customers.
• B)Repeat customers are more profitable than new customers.
• C)The cost to sell to an existing customer is about the same as the cost to attract and sell to and new customer.
• D)Repeat customers spend more than new customers.

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Definitions:

Clinical

Pertaining to the observation, diagnosis, and treatment of patients, especially those with psychological disorders.

Counseling

A professional guidance process involving therapeutic conversations and techniques to help individuals cope with personal, psychological, or social challenges.

Developmental

Developmental refers to the process of growth and change that occurs across the lifespan, including physical, cognitive, social, and emotional development.

Attention Deficit Hyperactivity Disorder

A chronic condition marked by persistent inattention, hyperactivity, and sometimes impulsivity, which interferes with functioning or development.