Quality Checked Tax Service Has Expanded to Eight Offices in Different

question 82

True/False

Quality Checked Tax Service has expanded to eight offices in different parts of a major U.S. city. The owners began 30 years ago, when income tax forms and returns were processed manually and clients waited for weeks or even months for refunds to arrive. By using the latest available software and taking advantage of computerized capabilities, Quality Checked has stayed one step ahead of the national chains and other independent tax services in its market area. In fact, it’s become so successful that management has taken out a state license for selling insurance and investment products to clients, who will pay for these financial products out of their tax returns.
-Much like a manufacturing firm,Quality Checked,though a service business,must constantly deal with intangibility,customized products,and frequent customer contact.

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Definitions:

Positive Reinforcement

A process in psychology that involves increasing the likelihood of a behavior by following it with a desirable consequence or reward.

Negative Reinforcement

A process in behavioral psychology where the removal of an unpleasant stimulus strengthens or increases the probability of a response.

Conditioned Taste Aversion

The learned avoidance of a certain food or drink because it has been associated with an unpleasant or aversive experience.

Higher-Order Conditioning

A form of conditioning where a stimulus is paired with a previously conditioned stimulus, leading to a response even without the presence of the original, unconditioned stimulus.