Managers Focus on All of the Following as Quality Assurance

question 120

Multiple Choice

Managers focus on all of the following as quality assurance principles except _____.

• A)customer satisfaction
• B)employee involvement
• C)optimal enhancement
• D)continuous improvement

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Definitions:

Valence

The value a person places on a reward.

Behavior Modification Theory

A theory based on the principle that observable behaviors can be changed through the use of various learning techniques.

Task Significance

A worker’s perception that the task directly affects other people’s work or lives.

Frustration-Regression Principle

A theory suggesting that when an individual is blocked from reaching a goal, they may regress to earlier behaviors to cope with the frustration.