Quality Checked Tax Service Has Expanded to Eight Offices in Different

question 4

True/False

Quality Checked Tax Service has expanded to eight offices in different parts of a major U.S. city. The owners began 30 years ago, when income tax forms and returns were processed manually and clients waited for weeks or even months for refunds to arrive. By using the latest available software and taking advantage of computerized capabilities, Quality Checked has stayed one step ahead of the national chains and other independent tax services in its market area. In fact, it’s become so successful that management has taken out a state license for selling insurance and investment products to clients, who will pay for these financial products out of their tax returns.
-Because tax preparation is a highly competitive business,it's important that Quality Checked integrate certain facets of TQM,such as continuous improvement and benchmarking,into its daily operations.

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Definitions:

Plucking

A glacial process where rocks and other materials are pulled away from the earth and incorporated into the moving glacier, mainly due to the freezing of water into cracks.

Abrasion

The mechanical scraping of a rock surface by friction between rocks and moving particles during their transport by wind, glacier, waves, gravity, or running water.

Snowflakes

Ice crystals that form in clouds when water vapor freezes, creating unique patterns that fall to the ground as snow.

Interlocking Crystals

A texture in igneous rocks where the crystals are so closely fitted together that they interlock, providing strength and coherence to the rock.