A Hospital Recently Learned That Their Scorecard Did Not Meet

question 14

Multiple Choice

A hospital recently learned that their scorecard did not meet the national benchmark for patient satisfaction and brought in a professional change agent to determine what their issues were and how they could improve their score.The agent collected data and recommended that nurses participate in interdisciplinary walking rounds and allow the patient and family to be participants.Nurses now round every shift and perform "huddles to update the team" as needed throughout the shift as part of best practices.Random visits are made to nursing units to ensure all nurses are participating and patients are interviewed for their involvement.These practices are associated with which stage of Lewin's change process?

• A) Unfreeze
• B) Moving
• C) Refreeze
• D) Resistance

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Definitions:

Gay-Straight Alliance

A student-led or community-based organization, found in middle schools and high schools as well as colleges, that is intended to provide a safe and supportive environment for lesbian, gay, bisexual, and transgender (LGBT) youth and their straight allies.

LGBT Youths

LGBT youths are young individuals who identify as lesbian, gay, bisexual, transgender, or are exploring their sexual orientation or gender identity, often facing unique challenges in society.

Bullying

Refers to an ongoing interaction in which a child repeatedly attempts to inflict physical, verbal, or social harm on another child; also known as peer victimization.

Suicide

Death caused by self-directed injuries with the intent to die.