Some Argue That Developing Countries That Lack a Well-Educated, General

question 64

Multiple Choice

Some argue that developing countries that lack a well-educated, general population tend to have:

• A)too much of the right education.
• B)too much investment.
• C)too many basic skills.
• D)too many universities and MBA programs.

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Definitions:

Service Expectations

The preconceived notions or standards that customers have regarding the levels of service they should receive.

Perishability

A characteristic of a service.

Service Quality Dimensions

Aspects used to evaluate the quality of service, including reliability, responsiveness, empathy, assurance, and tangibles.

Service Gap

The difference between customer expectations for service quality and the actual service delivered. This gap can influence customer satisfaction and business success.