Many Call Centers That Provide Telephone Customer Services for U

question 3

Multiple Choice

Many call centers that provide telephone customer services for U.S. companies have been established in India, but few or none have been established in China. Why?

• A) China is at a more advanced stage of economic development than India.
• B) China lacks the political infrastructure to support call centers.
• C) Chinese labor lacks the specific language skills needed to make call centers profitable in China.
• D) Indian labor costs are lower than Chinese labor costs.

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Definitions:

Learning

The process of acquiring new understanding, knowledge, behaviors, skills, values, or preferences through study, experience, or teaching.

Unlearned Behavior

Innate actions or responses that are not acquired by learning or experience.

Homeostatic Mechanism

The physiological process by which internal systems of the body maintain a stable, balanced state in response to external changes.

Threat of Punishment

A method used to decrease the likelihood of a behavior by warning of negative consequences.