A Health Care Audit That Evaluates Services Provided and the Results

question 19

Short Answer

A health care audit that evaluates services provided and the results achieved compared with accepted standards is known as ____________ ________________.

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Definitions:

System

An organized and interconnected set of elements and processes that define a complex whole within a particular environment.

Servicing Rate

The Servicing Rate is the percentage of a loan amount charged to service a loan, including management of the account, collections, and customer service.

Average Service Time

The mean time taken to complete a service task, often used as a metric in operations management and customer service analysis.

Queue Length

The number of items or people waiting in a line to be processed or serviced.