Prior to Making the Approach to a Potential Customer, the Salesperson

question 9

Multiple Choice

Prior to making the approach to a potential customer, the salesperson should:

• A) outline objections and effective responses.
• B) break down product features and benefits by category.
• C) understand the way in which the industry operates.
• D) collect and analyze information about the potential customer.

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Definitions:

S-Cams

Components used in drum brakes, shaped like an "S", which turn and push brake shoes out against the drum to stop a vehicle.

Linear Force

A force that acts in a straight line, applying push or pull in a single direction to move or support objects.

FMVSS 121

A U.S. Federal Motor Vehicle Safety Standard pertaining to the performance and design requirements for air brake systems in heavy trucks and buses.

Legislation

Laws and statutes enacted by a legislative body to regulate, authorize, sanction, grant, declare, or restrict.