​As Tom Begins His New Sales Job, He Is Looking

question 60

Multiple Choice

​As Tom begins his new sales job, he is looking forward to interacting with customers. Tom's strengths are in personal, one-to-one communication. Choose the type(s) of sales channels that Tom probably hopes to use.

• A) ​Online
• B) ​Field
• C) ​Over-the-counter
• D) ​Telemarketing
• E) ​Promotional

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Definitions:

Self-fulfilling Prophecy

A belief or expectation that an individual holds that comes true because he or she acts in ways that support or lead to its fulfilment.

Discrimination

The unjust or prejudicial treatment of different categories of people, especially on the grounds of race, age, sex, or disability.

Stereotype

A fixed overgeneralized belief about a particular group or class of people.

Prejudice

Preconceived opinion not based on reason or actual experience, leading to biased, unfair attitudes and actions towards others.