Phyllis Graduated with a Degree in Chemistry and Started Her

question 134

Multiple Choice

Phyllis graduated with a degree in chemistry and started her career as a laboratory scientist with Dow Chemical. While at Dow, she met a sales representative from PPG Industries who suggested she might enjoy an opportunity to work directly with customers and assist them by answering product questions, making recommendations about new products and serving as an assistant to the field sales team. Phyllis applied for the position and is now working at PPG. She enjoys the opportunity to use her technical skills to assist customers and doesn't mind being on the phone or answering e-mails from customers. What type of sales channel is Phyllis working in?

• A) Inside selling
• B) Telemarketing
• C) Field selling
• D) Over-the-counter selling

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Definitions:

Job Enrichment

A method to motivate employees by enhancing their job roles with more meaningful tasks and giving them more autonomy.

Universal Job Design

A conceptual approach to creating jobs that can be effectively and efficiently performed by a wide variety of individuals.

Job Characteristics Theory

A theory that suggests that the nature of a job itself affects employees' motivation, satisfaction, and performance, identifying five core job dimensions that impact these outcomes.

Job Rotation

A human resources strategy where employees rotate between various jobs at the same business to gain experience and skills across different roles and departments.