DaVon, a Sales Representative with Global Drone, a Manufacturer of Drones

question 4

Multiple Choice

DaVon, a sales representative with Global Drone, a manufacturer of drones for the consumer market was meeting with representatives from Best Buy and demonstrating how easy the drones are to operate and maneuver. One of the Best Buy team members said, "These are easy to use but I'm concerned about the lightweight material and that they might be easily damaged." Based on this statement from the Best Buy team member, what stage in the selling process is DaVon now?

• A) Handling objections
• B) Closing
• C) Follow-up
• D) Demonstration

---

Definitions:

Behavioral

involves actions or reactions of individuals or systems in response to external or internal stimuli, often studied in psychology and behavioral sciences.

Psychological

Pertaining to the mind or mental processes and how they affect behavior, feelings, and thinking.

Electromyogram

An electromyogram (EMG) is a diagnostic procedure to assess the health of muscles and the nerve cells that control them (motor neurons) by recording the electrical activity produced by skeletal muscles.

Electroencephalogram

A test that measures the electrical activity of the brain using small, flat metal discs attached to the scalp.