Rangers, a Firm That Provides a Towing Service, Boasts of a Very

question 79

Multiple Choice

Rangers, a firm that provides a towing service, boasts of a very consistent performance track record and promises a quick and good quality service "anytime, anywhere." According to this information, Rangers is focusing on which of the following variables of service quality?

• A) Reliability
• B) Sympathy
• C) Empathy
• D) Substitutability

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Definitions:

Government Surveillance

The monitoring of individual or group activities by governmental organizations, often justified as a means to gather intelligence, prevent crime, or protect national security.

Social Movements

Collective, organized efforts by people to bring about or resist social change, often aiming at specific political or social issues.

Democracy

A system of government in which power is vested in the people, who rule either directly or through freely elected representatives.

Lynching

An act of violence, typically murder, carried out by a mob without legal authority, often rooted in racial prejudice or vigilantism.