​Asmeret Works as a Hotel Manager for a Popular Family

question 101

Multiple Choice

​Asmeret works as a hotel manager for a popular family resort and casino in Atlantic City, New Jersey. During the summer, hotel managers aim for an occupancy rate of at least 85% to ensure that overhead costs are covered. The resort is known for its quality services; guests generally return an average of three times during the summer and use their rewards and loyalty cards during their stays. On this particular day, Asmeret is quite stressed because the occupancy rate is only 65%. If the hotel fails to sell at least an additional 20% of the available rooms, she might be in some trouble. Required:
Which aspect of a service is best illustrated in the scenario?

• A) ​Services are perishable.
• B) ​Service standards show wide variation.
• C) ​Services are inseparable from service providers.
• D) ​Companies cannot easily standardize the services they provide.
• E) ​Buyers play an important role in the creation and distribution of services.

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Definitions:

Consequence

The outcome or result that follows from an action, event, or decision.

Neuropsychological Tests

Tests of cognitive and motor ability that are sensitive to damage or dysfunction in different brain regions.

Frontal Brain Deficiency

The idea that the frontal brain region is damaged or dysfunctional in schizophrenia.

Hypothesis

A proposed explanation for a phenomenon, made as a starting point for further investigation.