Mike Doesn't Like to Shop but When He Needs New

question 2

Multiple Choice

Mike doesn't like to shop but when he needs new clothes, he goes to the Buckle because he's learned they have great products, excellent service, and make it easy to get and out of the store quickly. Since he's away from home attending college, he visits the local Buckle store to purchase a new pair of jeans. However, no one greets him when he enters or asks him if he needs help. He can't remember the style of jean he normally buys and becomes so frustrated that he leaves the store without making a purchase. What aspect or characteristic of service best characterizes Mike's experience at the Buckle near his college?

• A) Service standards show wide variations
• B) Services are perishable
• C) Services are inseparable from the service providers
• D) Services are intangible

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Definitions:

Waking Consciousness

A state of clear, organized alertness to the environment and oneself.

Hyperconsciousness

An intensified state of awareness in which one is overly aware of one's thoughts, emotions, and surroundings, often leading to heightened sensitivity or anxiety.

Circadian Rhythms

Physical, mental, and behavioral changes that follow a daily cycle, primarily responding to light and darkness in an organism's environment.

Suprachiasmatic Nucleus

A small region in the brain’s hypothalamus responsible for controlling circadian rhythms, which are the body's internal biological clock.