Examlex
In the early 1900s, Ford Motor Company offered a single car for all customers - the Model T. Henry Ford is claimed to have said "Any customer can have a car painted any color that he wants so long as it is black." At that point, Ford took a(n) ______ approach.
Word of Mouth
The passing of information from person to person through oral communication, which can have a significant impact on perceptions and behavior.
Trial and Error
A problem-solving method involving repeated, varied attempts which are continued until success, or until the agent stops trying.
Centralization Principle
A management approach where decision-making authority is concentrated in the higher levels of an organization.
Fayol's Centralization
A principle proposed by Henri Fayol that advocates for the concentration of decision-making authority at the top levels of an organization.
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