Zach Is a Sports Enthusiast and Enjoys Staying Fit by Participating

question 140

Multiple Choice

Zach is a sports enthusiast and enjoys staying fit by participating in a CrossFit program, playing basketball and soccer. He has been a loyal customer of Eastbay.com and when he signs in to his account, Eastbay offers suggestions on new products that Zach might like based upon his purchasing history. The ability of the Eastbay.com web store to offer product suggestions based on Zach's purchasing history is known as the _______ benefit of B2C e-marketing.

• A) personalized service
• B) convenience
• C) competitive pricing
• D) shopbots

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Definitions:

Sick Leave

Paid or unpaid time off work granted by employers to employees due to illness or injury.

Labor Unions

Employee organizations formed to deal with employers for achieving better pay, hours, and working conditions.