A Psychiatric Nursing Assistant Says, "I Get Annoyed with Patients

question 6

Multiple Choice

A psychiatric nursing assistant says, "I get annoyed with patients who self-mutilate over things other people would ignore.I think they just do it to get attention." What is the nurse's best response to take advantage of this teachable moment?

• A) "Many people feel the way you do.If you are unable to come to terms with the issue, we can transfer you."
• B) "Self-mutilation is a serious problem.Patients with this personality disorder may complete suicide."
• C) "We have to consider each case individually.Some are manipulative, and others are serious."
• D) "You seem to be having difficulty empathizing and remaining nonjudgmental."

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Definitions:

Intentionalist Model

A theory that views communication as the exchange of communicative intentions and views messages transmitted as merely the means to this end.

Encoder-Decoder

A model in communications and information processing that describes the process of transferring information from a sender (encoder) to a receiver (decoder).

Proxemics

The study of how humans use space in communication and the effects that population density has on behavior, communication, and social interaction.

Paralanguage

Non-verbal elements of communication used to modify meaning and convey emotion, such as tone of voice, loudness, and pitch.