The Balanced Scorecard Enables Managers to Evaluate Their Business from Only

question 33

True/False

The balanced scorecard enables managers to evaluate their business from only two perspectives: customer and financial.

---

Definitions:

Control Limits

Predetermined boundaries in statistical process control that indicate if a process is in a state of control or out of control.

Chance Variation

Variations in observations or data that result from random effects or events that cannot be controlled or predicted.

Sample Mean

The average value of a sample set of numbers, calculated by adding all the values and dividing by the number of values.

Control Limits

The boundaries in a control chart beyond which points indicate a statistical process is out of control.