Which of the Following Measures Would Be Least Likely to Be

question 5

Multiple Choice

Which of the following measures would be least likely to be included in a balanced scorecard's financial perspective?

• A) Percent of sales from return customers
• B) Average revenue per customer
• C) Customer satisfaction rating
• D) Increase in sales by geographic region

Recognize the significance of continuous improvement and employee empowerment in lean systems.

Acknowledge the role of layout flexibility and space reduction in JIT environments.

Identify and differentiate between the six psychological perspectives on behavior and human nature.

Understand the influence of biological, psychological, and environmental levels of analysis on behavior.

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Definitions:

Profit Margin

A financial ratio that measures the percentage of profit a company makes for each dollar of sales.

Return on Investment

A measure evaluating the efficiency or profitability of an investment, calculated as net profit divided by the cost of the investment.

Residual Income

The income that remains after all required costs of capital and operating expenses have been paid.

Missing Items

Refers to items that are unaccounted for due to error, theft, or misplacement, impacting inventory counts and financial statements.