Which of the Following Measures Would Be Least Likely to Be

question 11

Multiple Choice

Which of the following measures would be least likely to be included in a balanced scorecard's internal business process perspective?

• A) Customer satisfaction rating
• B) Percent capacity utilisation
• C) Percent change in throughput time
• D) Average waiting time per customer

---

Definitions:

Abnormal Grief

A form of grief that is intense, prolonged, or otherwise deviates significantly from expected social or cultural norms, potentially requiring professional support.

All Saints Day

A Christian holiday observed on November 1st, dedicated to honoring saints and martyrs of the Christian faith, celebrated with various customs around the world.

Divergent Evolution

The process by which two or more related but reproductively isolated populations become more dissimilar in response to differing environmental pressures.

Species

A group of living organisms consisting of similar individuals capable of exchanging genes or interbreeding.