Steps in the Post-Sales Service Cycle of the Value Chain

question 30

Multiple Choice

Steps in the post-sales service cycle of the value chain include:

• A) Designing products and services
• B) Building products and services
• C) Identifying customer preferences
• D) Providing customer service

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Definitions:

Clarifying

The process of making something understandable or clear, often by providing additional information or explaining in more detail.

Affirmation

A statement of emotional support or encouragement, often used as a technique in positive thinking and self-improvement practices.

Normalizing

The process of making something standard, typical, or expected within a certain context or framework.

Directing

The process of guiding, commanding, or controlling a group or an individual to achieve desired goals or tasks.