Following Are Some of the Steps in Implementing a Balanced

question 41

Multiple Choice

Following are some of the steps in implementing a balanced scorecard. Which one of these steps would be performed before the others?

• A) Communicate and refine measures.
• B) Establish performance targets and action plans.
• C) Collect and analyse scorecard data.
• D) Develop performance measures and objectives.

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Definitions:

Vicarious Learning

A process of learning by watching the actions or behaviors of another person.

Positive Consequences

Outcomes or results of an action that are beneficial or desirable, encouraging the repetition of the behavior that led to them.

Positive Reinforcement

A method of strengthening desired behavior by offering motivating incentives or rewards when the behavior is exhibited.

Extinction

A reinforcement contingency in which a behavior is followed by the absence of any consequence, thereby reducing the likelihood that the behavior will be repeated in the same or similar situations.