Which of the Following Measures Would Be Least Likely to Be

question 11

Multiple Choice

Which of the following measures would be least likely to be included in a balanced scorecard's internal business process perspective?

• A) Customer satisfaction rating
• B) Percent capacity utilisation
• C) Percent change in throughput time
• D) Average waiting time per customer

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Definitions:

Vacuum Extraction Tube

A device typically used during childbirth to assist in the delivery of a baby by applying suction to the baby’s head.

Fetus In Distress

A term denoting a condition in which a fetus does not receive adequate oxygen during pregnancy or labor, which may lead to complications if not promptly addressed.

Oxytocin

A substance that functions as both a hormone and neurotransmitter, playing key roles in the processes of childbirth and milk production, while also contributing to the development of social connections and trust.

Pitocin

A synthetic form of oxytocin used medically to induce labor or strengthen labor contractions during childbirth, and to control bleeding after delivery.