A Case Study ________

question 54

Multiple Choice

A case study ________.

• A) is a training method that replicates the physical equipment
• B) includes a description about how employees or an organization dealt with a difficult situation
• C) involves assisting a certified tradesperson
• D) involves observing peers performing a case and then trying to imitate their behavior

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Definitions:

Order-taker

An employee whose primary job function is to take customer orders, often in a retail or service environment, without proactive selling responsibilities.

Service Salesperson

A salesperson who specializes in selling intangible products or services as opposed to physical goods.

Satellite Television

A broadcasting service that delivers television programming via satellite signals received by an outdoor antenna connected to a satellite receiver.

Insurance Policy

A contract between an insurer and a policyholder, specifying the terms under which the insurer agrees to compensate the policyholder for specified losses or damages.