Which of the Following Statements Is NOT True Regarding a Net

question 23

Multiple Choice

Which of the following statements is NOT true regarding a Net Promoter Score (NPS) ?

• A) The NPS is used to measure satisfaction by asking trainees to rate the likelihood of recommending training to a peer.
• B) Trainees are categorized into detractors, permissives, and promotors.
• C) The NPS is computed by subtracting the number of distractors from the number of promoters, dividing this number by the number of respondents, and then multiplying by 100.
• D) None of the above-each statement is true.

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Definitions:

Present Illness

A comprehensive account focusing on the current illness or medical condition affecting a patient, detailing the onset, progression, and symptoms.

Past History

A record of an individual's past medical conditions, surgeries, treatments, and responses, important for informing current healthcare decisions.

Communication Technique

Strategies or methods used to convey information, ideas, or feelings effectively to others.

Focus Communication

A communication strategy that emphasizes listening, understanding, and addressing specific points or concerns.