Which of the Following Statements Is NOT True Regarding a Net

question 23

Multiple Choice

Which of the following statements is NOT true regarding a Net Promoter Score (NPS) ?

• A) The NPS is used to measure satisfaction by asking trainees to rate the likelihood of recommending training to a peer.
• B) Trainees are categorized into detractors, permissives, and promotors.
• C) The NPS is computed by subtracting the number of distractors from the number of promoters, dividing this number by the number of respondents, and then multiplying by 100.
• D) None of the above-each statement is true.

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Definitions:

Discharge

The completion, termination, or fulfillment of a legal obligation or duty, such as the discharge of a debt or the formal dismissal of an employee.

Debtor

An individual or organization that owes money or services to another entity, known as the creditor.

Bankruptcy

A legal proceeding involving a person or business that is unable to repay their outstanding debts, allowing for the liquidation or reorganization of assets to pay off creditors.

Voidable Preference

A legal term referring to a payment or asset transfer made by a debtor that can be invalidated by a bankruptcy trustee under certain conditions.