The ________ Considers Four Different Perspectives: Customer, Internal, Innovation and Learning

question 26

Multiple Choice

The ________ considers four different perspectives: customer, internal, innovation and learning, and financial.

• A) SWOT analysis
• B) value chain analysis
• C) BCG matrix
• D) balanced scorecard

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Definitions:

Natural Variations

Differences in data points that occur naturally within a process, resulting from a multitude of small, random factors.

Control Limits

The boundaries in control charts within which a process is considered to be in a state of statistical control, and beyond which the process is considered out of control.

Design Specifications

Detailed information that outlines the requirements, dimensions, materials, and other essential criteria for the design and production of an item or project.

Process

A series of actions, changes, or functions that bring about a result, often related to manufacturing, business operations, or scientific research.