The Term Service Operations Refers to

question 197

Multiple Choice

The term service operations refers to

• A) production activities that yield tangible products.
• B) production activities that yield tangible and intangible service products.
• C) firms that make tangible products.
• D) service activities that yield intangible products.
• E) service activities that yield tangible products.

---

Definitions:

Legitimacy

The quality of being justified, acceptable, or in accordance with recognized principles or standards.

Discredit

To harm the reputation or credibility of someone or something, often by providing evidence of wrongdoing.

Formal Authority

It is the right granted to individuals within organizations to make decisions, give orders, and enforce obedience based on their position or role.

Legitimate Power

Authority that is recognized and accepted by others due to a person's position or role.