One of the Key Differences Between Service and Manufacturing Operations

question 30

Multiple Choice

One of the key differences between service and manufacturing operations is

• A) manufacturing products are characterized by intangibility and customization.
• B) manufacturing operations feature a unique link between process and outcome.
• C) manufacturing operations are less storable.
• D) services are performed, but goods are produced.
• E) services focus on the outcome of the production process.

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Definitions:

Decision-Making Process

The steps or actions taken to identify and choose alternatives based on the values and preferences of the decision maker.

Decision Situation

An instance requiring a choice to be made among different alternatives, often under conditions of uncertainty or constraints.

Effective Decision Maker

An individual who is capable of making choices that lead to the best possible outcomes for an organization.

Confucius

An ancient Chinese philosopher and educator whose teachings, focused on morality, family loyalty, and respect for elders, have had a lasting impact on East Asian thought and culture.