If an Air Canada Flight from Toronto to Calgary Has

question 33

Multiple Choice

If an Air Canada flight from Toronto to Calgary has 20 empty seats, this illustrates the unique service characteristic of

• A) intangibility.
• B) unstorability.
• C) demand.
• D) customization.
• E) oversupply.

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Definitions:

Principled Leadership

A leadership approach based on adhering to a set of ethical values and standards, guiding decisions and actions with integrity and moral courage.

Expected Outcomes

Anticipated results or effects that are likely to occur as a consequence of some action or process.

Collaborative Climate

An organizational or team environment that fosters cooperation, team interaction, and open communication to achieve common goals.

Trust

A belief in the reliability, truth, ability, or strength of someone or something.