Organizations Need Both Leadership and Management If They Are to Be

question 153

True/False

Organizations need both leadership and management if they are to be effective.

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Definitions:

House of Quality

A fundamental part of the Quality Function Deployment process that translates customer requirements, based on marketing research and benchmarking data, into an appropriate number of engineering targets to be met by a new product design.

Service Provider

A company or individual that offers services to others in exchange for payment.

Customer Expectations

The beliefs or standards that customers have regarding the quality, delivery, and benefits of products or services.

Time-Based Competition

A business strategy that focuses on reducing the time needed to conceive, develop, manufacture, and market products.