A Store Manager of a Large Grocery Chain Makes a Verbal

question 25

Multiple Choice

A store manager of a large grocery chain makes a verbal offer to compensate a customer for a serious hand injury that requires medical attention.Even though the store manager's offer is refused,he is seriously reprimanded by the vice president of the legal risk department.What was the vice president's most significant concern?

• A) to pay as small a settlement as possible
• B) to clarify the situation before entering negotiations
• C) reaching a fair and acceptable outcome
• D) negotiating could imperil risk insurance coverage

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Definitions:

Priming Method

A technique in psychology used to train people's memory both in positive and negative ways by presenting them with information that influences their subsequent actions or responses.

Implicit Memory

A type of memory that enables us to perform tasks without conscious awareness of these previous experiences.

Performance

The act of carrying out a task or the level of efficiency with which it is executed.

Recognition

The ability to identify previously encountered events, objects, or people, demonstrating memory of the experience.